Shipping & Return Information
Canadian Shipping Information
Ordering from Low GI Meals is easy – shipping is even easier. We ship all orders straight from our store in Kamloops, British Columbia, Canada. Your order will be shipped via Canada Post courier service. Canada Post has a variety of shipping options available so you can choose how quickly you'd like to receive your order, at the price that works for you.
American Shipping Information
The order total you see at time of checkout is all you have to pay. Your orders will be shipped via Canada Post. We strive to get your order out to you as soon as possible - usually within 24 hours of placing it online. We have many shipping options available from regular ground service to next day air to make sure you can get your order when you need it, at the best price possible.
Other Shipping Information
Our shipping department packs each order carefully to help prevent damage that could occur in transit. If your order arrives damaged, please notify the delivery driver of any obvious damage to the box, and contact Customer Service so we can make it right. If you can take photos of the damaged packaging and product - that would be a big help too.
Items should be returned undamaged and in original packaging to qualify for a full refund within 30 days. Refunds will be provided on product only and do not include shipping charges or COD fees.
It is recommended that returns be shipped in a method that will allow the package to be tracked while in transit. Please remember that all returns shipped to Low GI Meals are the customer’s responsibility until they have been received at Low GI Meals.
As always, if you have any questions or concerns regarding an outstanding return please feel free to contact us directly.